Especially being less then 15 minutes from down town. Room is decorated nicely and the hotel was very quiet. The only throw off for me was the restroom doors, which is why I give a 4 rating. Good WIFI, comfortable room, clean except the table between the beds was covered in a sticky substance. Everything was well kept and rather worth the value. This was a clean and comfortable hotel. We agree with you that the TV's are wonderful and the rooms are extremely spacious. Hampton Inn & Suites Grandville Grand Rapids South. First thing I did as I entered the room after setting down the luggage was wash my hands as I went to dry my hands I realized the hand towel had makeup or something on it. Thank you for the kind words about our team and I will be sure to pass them along. Nerissa M, Guest Relations Manager at Best Western Plus Grand Castle Inn & Suites, responded to this review buchster2, Thank you for rating your recent experience at our hotel. Thank you also for the kind note about our team. They had animal planet on tv! Came here for a concert. Thank you for sharing your experience, we appreciate the feedback we get from our guest and so glad you enjoyed your stay with us. Very very nice hotel. In spite of an elevator that was out of order when we checked in, the desk person who was on his own that day, made certain we didn't have to drag luggage to the second floor - did the honors himself. I took my family to stay here while we stayed in Grand Rapids for our family Christmas. Free Breakfast, high-speed internet. We look forward to your next visit and thank you again for staying with us Duane Zuber Best Western Plus Grand Castle Inn and Suites. Où la vie vous mène, Best Western® est là. Our community offers a range of living spaces, including studios, one bedrooms, two bedrooms, three bedrooms, and multi-level penthouses. 2K likes. Room was clean and well stocked and the breakfast was very impressive. What were they doing in my room. Very nice place and very clean. We stayed at this hotel for three nights during a recent visit in the Grand Rapids area. Thank you for your amazing feedback to our staff. Staff was very friendly. Wifi is fast and the bed was beyond comfortable. Who was in my room and what were they doing. The breakfast was so good with a lot of options to choose from. We look forward to seeing you the next time your travels bring you to the area Duane Zuber Best Western Plus Grand Castle Inn and Suites, Stayed here while visiting clients in Grand Rapids. We have stayed here on 3 occasions. Free Parking, Wifi & Breakfast. Hotel Location & Nearby Attractions. 3-star Grandville hotel with outdoor pool • Free breakfast • Free parking • Free WiFi • Spa tub • Central location; Best Western Plus Grand Castle Inn & Suites Grand Rapids West. I have stayed in many many hotels and I have never seen someone do this. We do hope you will be back to see us again soon! It is so rewarding to hear that we were able to provide a comfortable and convenient experience. It means a lot to us that you've allowed us to be such an important part of your family vacation and we thank you for sharing your five star experience! What stuck out to me most was how accommodating the staff was to a system error. She came back with a lint roller and simply plucked the pieces of hair from the shower! Free parking. Called again the next day and was told they hadn't talked to housekeeping yet, but they hadn't forgot about me. They were not prepared to host an event of this magnitude. I would 100% recommend this hotel and I would definitely stay there again! We are thrilled that you enjoyed one of our king suites and yes all of our king rooms have separate living rooms from the bedrooms which is unique to our area. Showed a 15% discount email and was told it was no good since I booked online. We also had a problem with the lights in the same area, but she fixed it right away. This was not a #2. The bed and pillows were unbelievably comfortable. Next time we go we will take advantage of the pool as well. Didn't have breakfast or use pool, etc. Your feedback are certainly going to be taken into consideration as we are always seeking ways to improve upon the guest experience.We look forward to showing you how we have learned from your experience. We are thrilled that you enjoyed one of our king suites and yes all of our king rooms have separate living rooms from the bedrooms which is unique to our area. That being said, we will consider this property in the future as we attend many concerts at Van Andel over the course of a year. Room was extremely clean - entire hotel was clean and safe - the front desk assistant was so much help / friendly - it's exactly what you would want when staying somewhere! A stay in a Grandville historic hotel still accommodates you with a fully-furnished room and one with lots of personality. A good breakfast capped off a great stay. They did give us 10% off I just feel it was still taken a little too lightly. Photo Gallery The Grand Castle Apartment Homes 2655 Grand Castle Blvd Grandville, MI 49418 (269 ) 512-8026. Faucet leaked in room. I will be staying here when coming to Grand Rapids going forward, Hotelmanagergr, Manager at Best Western Plus Grand Castle Inn & Suites, responded to this review Thank you for your online review and choosing to stay with us. Casey was nice, kind and veary helpful. Everyone from the front desk to the housekeeping staff was beyond friendly and helpful. MI393, Manager at Best Western Plus Grand Castle Inn & Suites, responded to this review Dear Mangopeppercake, Please accept our sincere apologies for the amount of the security deposit on your room during your stay at our Best Western Plus. I drive truck so parking works for that. Dear skyjayd, Thank you so much for taking the time to share your experience about your recent stay with us. We are delighted that you enjoyed your stay and appreciated our place especially the jacuzzi. Best Western Plus Grand Castle Inn & Suites Grand Rapids West est idéalement situé dans le centre de Grandville. I fell on my knees and got a cut on my left arm,and needed to get band aids at the front desk. She finally cleaned the shower and that was the last time we had any form of cleaning during our stay, even though we had the sign on the door flipped to welcome them to clean the room. Close to good food and has a very friendly staff! I did not care for the sliding barn door for the bathroom. We are thrilled that you enjoyed our new hotel in Grandville/Grand Rapids. Clean, quiet and comfortable. Trash over flowing, limited choices. Room clean & very comfortable. Menu. Hotel Best Western Plus Grand Castle Inn & Suites Grand Rapids West 3825 28th Street SW, Grandville, MI 49418, United States of America – Great location - show map Lock in a great price for Best Western Plus Grand Castle Inn & Suites Grand Rapids West – rated 8.7 by recent guests! Beds and pillows are great, goid shower pressure, huge flat screen, room was spacious and put together well. Not sure if someone was going to return to our room. Inscrivez-vous à la Newsletter ViaMichelin! Breakfasts were terrific - everything one could ever ask for and we greatly appreciated starting our long days with good food. Hi Donald, Thank you for taking the time to leave a review. Vous allez recevoir d'ici quelques minutes votre mot de passe par email à l'adresse associée à votre compte. Loved the jacuzzi in the room. Loved having the extra room to move around. Location easy to find on 28th Street west of U.S. 131, or just east of I-196. Staff are polite and helpful. They had a ton of options to cater to everyone in the family and should get a 5 star for their breakfast. It is probably the weirdest door I have ever come across for a toilet! Découvrez les 10 meilleurs hôtels de Grandville d’Hotels.com. Dear Vanessa, Thank you so much for your kind remarks to our breakfast, leisure facilities and staff hospitality. Breakfast was good with eggs, bacon, cereal juice. We were on our way North and the normal hotel we used was booked up. The bathroom was very clean. We are so glad you enjoyed your stay with us and look forward to seeing you again the next time you are in town. Breakfast was very good. Great hotel for a great price! I was welcomed by a clean, modern, and warm environment - much appreciated during the winter storm! Sincerely, Duane Zuber Best Western Plus Grand Castle Inn and Suites, Thank you for your online review and choosing to stay with us. Right off the highway, convenient and easy to find. That was the bonus for me. Obviously they needed the room. Thanks for rewarding our staff efforts in providing the best service to our guests. We promise you a better service and a professional staff. The staff was great and the location is near a mall and restaurants. The rooms were very up to date and useful to my needs. Breakfast was good and the lady at the front desk was very helpful. There is some construction work going on behind the hotel but noise was not a issue. Very unprofessional and I felt unsafe staying there. Their breakfast was fresh and delicious. Staying in our go to hotel the Best Western Grand Castle Inn. I will definitely stay here again. A little off the beaten path, but nice rooms and very affordable. Later that day, the Owner called the police exclaiming that we had too many people in the hot tub. Annulation sur plupart hôtels. We will be adding that very soon. Thank you for the suggestion on the hook by the shower in the pool area. We take this very seriously and are very sorry about the issues you faced; this has been forwarded to management. The room had recently been updated and my children were comfortable on the sleeper sofa. Dear LadyJB44 Thank you for taking the time to write us a review. Special offer. Only 4' deep witch was good for us. It's brand new, that says it all. Retrouvez toutes les informations sur cet hébergement avec ViaMichelin HOTEL et réservez gratuitement en ligne Parking was easy. Looking forward to welcoming you soon. We are very sorry about your disappointment but rest assured, your concerns will be highly appreciated to better our services to our dear customers. Skip Navigation. The breakfast was good and the staff were friendly. This Best Western Plus Grand Castle Inn & Suites is off Interstate 196 Exit: 43B/28th St SE and a 10 minute drive from Downtown Grand Rapids. We came back the next morning to find that our table cloths and the signage we had designed had been thrown away. 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