Send a friendly reminder. What Emily at Aggregage gets right: Even with everything going on, salespeople still need to sell. During the Coronavirus emergency, the federal government and many state and local governments also have put special programs in place that may help you manage your debt: The Department of Education (ED) has temporarily stopped the collection of federally-owned student loans that are in default . The emails in this article are just some of the ways that people and brands are reaching out to their contacts right now: It’s hard to know what to say to your customers right now — but they need to hear from you. The IRS urges taxpayers who are owed a refund to file as quickly as possible. Governor Andrew M. Cuomo today signed an executive order extending the state's moratorium on COVID-related commercial evictions and foreclosures an additional month, until September 20th. What Joel Klettke gets right: Joel’s email is full of opportunities for people to help one another and get the help they need. What Fleet Feet gets right: Chicago running store Fleet Feet highlights a new online ordering, curbside pickup process that complies with CDC guidelines. 12 COVID-19 email examples that get it right: Subject line: Breweries & Distilleries Offering Contact-Free Pick-Up | Donated Meals For Service Industry Workers. 402(b), the Office of General Counsel has agreed to waive the in-person service requirement on legal actions and accept service via email or mail during the COVID-19 pandemic. I am writing to thank you, as one our valued supply chain partners, for your tremendous support in helping Southampton City Council to maintain critical services and supplies during the COVID-19 pandemic. This may include community nursing and therapy services, intermediate care, end of … It can also actually help … Competition and Consumer Protection Commission, Bloom House, Railway Street, Dublin 1, D01 C576, COVID-19 Business Reminder – Payment Methods, What we do with information we take during a search, Online shopping post-Brexit: A CCPC consumer guide to shopping online. As COVID-19 spread across Europe earlier this year, many countries moved quickly to address gaps in health coverage by extending entitlement to migrants, suspending the payment of health insurance contributions for low-income self-employed people, adding teleconsultations to the benefits package and offering free access to testing and treatment of the virus. While he talks briefly about his own company (Case Study Buddy), he focuses mainly on sharing both valuable resources and actionable advice that his subscribers can use right away. March 21, 2020 The Treasury Department and the Internal Revenue Service are providing special tax filing and payment relief to individuals and businesses in response to the COVID-19 Outbreak. Evictions have been suspended for 120 days, from March 27, 2020 to July 24, 2020, for non-payment of rent for renters at HUD Multifamily assisted or FHA-insured properties during the national emergency by the moratorium enacted in the Coronavirus Aid, Relief, and Economic Security Act (“CARES Act”). They also offer runners a way to help the community and keep running, with virtual races that support charities (and All Community Events’ staff). Also known as an ‘outstanding payment letter’ or ‘debt recovery letter’, a tried and perfected late payment letter template is a handy tool to have on file. If you have customers who are regularly late with their invoice payments, you might also consider adding a reminder note about expected payment date in the personal message field. The aim of the late payment reminder letter as a tool for managing receivables is to reduce the number of outstanding debts, and to avoid the loss of receivables. Topics email coronavirus COVID-19 WIRED is where tomorrow is realized. We fully appreciate that the global COVID-19 pandemic is unprecedented and is impacting ... delivery or are seeking to understand the details of the new Nonprofit Payment Protection ... during the coronavirus pandemic, it … It is the essential source of information and ideas that make sense of a world in constant transformation. We’re here to help. I won’t share the whole newsletter — you need to donate and sign up for that! Fraudsters can use links in emails to deliver malware to your computer to steal personal information or to lock your computer and demand payment. A number of businesses including restaurants and fast food outlets may have changed, or are considering changing, their business models, including how they take payments from consumers in response to the current challenging circumstances. Subject line: Welcome to the Lost Lake Community Thread! As per INFOBulletins 4754, 9142, 8161, and 7130 on April 22, 2020, the Ministry of Health (the ministry) established a three-month advance payment program to provide payments to eligible health care providers to address any cash flow issues that may have arisen during the initial stages of the COVID-19 outbreak. The SCF team changed their email strategy; each deal email starts with the above message from Scott, and only highlight deals available for travel in July onward and focus on flights with flexible change or cancellation policies. They also don’t shy away from uncertainty: “The situation continues to change very quickly. Send an email a week before the payment deadline. What Principal gets right: Principal is an expert in the finance sector — but in this email, they present that expertise with humility. COVID-19 Advance Payment Program. You’ll pay the cost of a standard text message to unsubscribe from text reminders. City of Cookeville officials issued reminders this week about paying property taxes and utilities during the COVID-19 pandemic. More information about business’s obligations under consumer protection law is available here. With the amount of email that everyone receives these days, there is a possibility that your invoice got lost in your customer’s inbox. Do312 adapted their newsletter based on the current situation. They know their audience — people who love Chicago’s restaurant, bar, and music scenes — is looking for ways to help those industries and each other. In the last few months, the IRS Criminal Investigation division (CI) has seen a variety of Economic Impact Payment (EIP) scams and other financial schemes looking to take advantage of unsuspecting taxpayers. April 2, 2020. This keeps their brand top-of-mind in a respectful way — running and walking can still be a part of a healthy lifestyle, and Fleet Feet is dedicated to supporting that while keeping customers and employees safe. EVICTIONS SOLELY FOR NON-PAYMENT OF RENT HAVE BEEN TEMPORARILY SUSPENDED. Digital Rent Payments During COVID-19: What Renters and Landlords Need to Know [Updated: Aug 07, 2020] Apr 10, 2020 by Aly J. Yale Get our 43-Page Guide to … ... readily be redeployed into other COVID-19 related activities, a block payment approach protecting the provider’s historic level of income should be adopted. We could come up with a list of do’s and don’ts for email marketing in the age of COVID-19, but things are so uncertain and changing so fast — it’s hard to say that what works today will still work tomorrow, or a week from now. Subject line: Things feel uncertain. Subject line: This email has nothing to do with Covid-19. Subject line: LISTEN UP: Mood-lifting live streams and how to support deserving artists. IR-2020-115, June 8, 2020 WASHINGTON — The Internal Revenue Service today reminded taxpayers to guard against tax fraud and other related financial scams related to COVID-19. CCPC advises consumers to remain aware of Brexit changes when shopping online, CCPC advises consumers to be aware of their rights when shopping online in the January sales. If you forgot to mail us your payment, please send it today. Subject line: We’re proud to offer contactless curbside pickup. The tone should be friendly and informational. Be wary of websites and apps claiming to track COVID-19 cases worldwide. during the COVID-19 outbreak. Instead, here are some emails we’ve received during the COVID-19 crisis — and what we think they get right. NEW DELHI: Softbank backed Oyo has written to its vendors and partners stating the COVID-19 outbreak and the resultant travel and social curbs have impacted its revenues, operations and cash flows 'significantly' and that owing to the situation there may be possible disruptions in its payment cycles. What can you offer them — resources, advice, empathy, humor. But when you keep your customers’ needs top-of-mind, you give them the content they need right now — and show them that you care. The Cincinnati-based supermarket chain announced the one-time $100 payment Friday, saying it will go to all associates who receive “the full manufacturer-recommended doses of the COVID … If, after all your attempts, you still aren’t able to secure payment from … Please enter a valid email address to continue. To support employees, Lost Lake created the Lost Lake Community Thread, a newsletter that subscribers receive in exchange for a donation to Lost Lake staff. Not every approach will be a good fit for your business, but you know your customers. Thank You Email for Invoice Payment. The one thing that won’t change is that we will be running, walking, and doing our part to keep you fit through this time.”. Hartford Courant: Your source for Connecticut breaking news, UConn sports, business, entertainment, weather and traffic What should you send to your customers right now? Their message from the company’s president makes this email more personal. They also share specific ways their platform can help companies shift to remote work and collaboration. Subject line: Panama — $200s (RT) Jul – Sep. What Scott’s Cheap Flights gets right: Scott’s Cheap Flights (SCF) sends international flight deals to members — but travel is one of the industries hit hardest by the current crisis. Subject line: Remote work advice from 10 top companies. What Orbit Media gets right: The subject line is a great attention-grabber. Phishing Emails. What Trello gets right: Project-management platform Trello is a fully-remote company, which makes them a credible source of advice for people who are newly transitioning to remote work. Subject line: A Video Message From Our President. COVID-19 Business Reminder – Payment Methods. As a micro-investing platform, Acorns is well-suited to give people this kind of advice. This is just a reminder that your payment of {amount} for invoice # {0000} has not been received by our office. Specifically, if you are a business and you are requiring particular payment methods – whether that is cash or card only – then it is essential that you tell your customers at the earliest opportunity. If you aren’t sure where to start, think about the last customer you spoke to: What your customers expect from you might change as the situation changes. Please note that where you may be working part time (up to 24 hours per week in self-employment), but are earning more €960 over an eight week period, a new scheme, the COVID-19 Part Time Job Incentive for the Self-Employed is a further support available to self-employed people who are in receipt of the COVID-19 Pandemic Unemployment Payment or a Jobseeker’s payment and are … Victorian workers can apply for a $450 Coronavirus (COVID-19) Test Isolation Payment that provides financial support while they self-isolate to wait for the results of a coronavirus (COVID-19) test. It is important you let your email list members feel your compassion not greed during this difficult time. Help with reminders Contact the Driver and Vehicle Standards Agency ( DVSA ) to get help with MOT reminders. We’re here to help. What StubHub gets right: With the cancellation of live events, the music industry is hurting right now. Trying to profit during the Coronavirus is fine. Review Your Legal Options. What Lost Lake gets right: Chicago tiki bar Lost Lake had to lay off its entire staff due to mandated bar and restaurant closures. Instead of saying “we’ve got answers,” they say “here’s what we know” and acknowledge the uncertainty of the situation. Reach out to your lender or creditor Many lenders and creditors report your payment performance to credit reporting agencies (also known as … The filing deadline for tax returns has been extended from April 15 to July 15, 2020. Three Reminders For Nonprofit Leaders During COVID-19. Despite the current circumstances, consumer protection law still applies. This makes it easier for clients to find the answers they’re looking for. Subject line: 03/24 – The markets, in a nutshell. Principal’s email also offers expert advice in multiple forms, including FAQs, a webinar, articles, and the ability to work with a financial professional. What … To further support clinicians during the COVID-19 Public Health Emergency (PHE), CMS extended the 2020 Merit-based Incentive Payment System (MIPS) Extreme and Uncontrollable Circumstances Exception application deadline to February 1. You can use the information below to manage and protect your credit during the COVID-19 (coronavirus) pandemic. This is particularly the case where consumers wish to order goods either online or over the phone. A number of businesses including restaurants and fast food outlets may have changed, or are considering changing, their business models, including how they take payments from consumers in response to the current challenging circumstances. In the current circumstances informing consumers early in the ordering process provides them with the information required by law so that they can choose whether they are happy with the payment method which is offered. Subject line: How marketers are transitioning from live events. This is especially important in the case of cash only payment methods where a consumer needs to decide if they are willing to use an ATM or handle cash. For example, you can begin your marketing emails by expressing concern about the email … Pursuant to PA.R.Civ.P. This is our current plan of action based on the latest information we have, but our plans may change at any time. This newsletter shares ways to support the community (along with some local humor and good news from the legendary Jeppson’s Malort). In addition to ensuring that no disappointment or misunderstanding occurs at the point of sale, this also ensures that businesses do not run the risk of enforcement action by the CCPC. 'A sobering reminder' – North East leaders react after UK's Covid death toll passes 100,000 The death toll of 100,162 is the highest in Europe … Criminals are using malicious websites to infect and lock devices until payment is received. From a consumer’s perspective it is also increasingly likely that the demand for electronic payments through credit/debit cards and other forms of contactless payments has increased and will increase further in the coming weeks. Being polite in your overdue invoice letter isn’t just a courtesy. As this is still an active outbreak with cases increasing within the United States, it's a good time to review how HIPAA applies in a public health emergency, including its restrictions and flexibility in this type of situation. "COVID-19 continues … Our Employment, Labor & Benefits colleagues recently blogged on the coronavirus and its ramifications for employers impacted by the outbreak. You’re not asking for payment, because payment isn’t due yet. Be Polite. The truth is that you shouldn’t wait too long – preferably, you should send a number of shorter emails before and after the payment due date: #1 payment reminder letter – a week before the payment due date #2 payment reminder letter – the day of the payment due date #3 payment reminder letter – a week after the payment due date COVID-19 pandemic and payments to supplier . Consumer law requires that businesses provide adequate and accurate information so that consumers can make informed decisions. The SCF team also put together a coronavirus resources page with up-to-date information on travel restrictions and advisories. Overdue payment reminder letters. Here’s our guide to writing a polite nudge, clear reminder and final notice – check what works for … What Acorns gets right: Acorns launched a new daily newsletter — “The markets, in a nutshell” — mid-March to address users’ concerns about the market and provide financial advice. Now is not the time to stop talking to your customers, You don’t want to act like nothing is wrong, but you also don’t want to be the 500th email of copy-pasted CDC guidelines that people receive today, Your customers want to hear from you and support you — but you need to offer them empathy, humanity, and value in return, Shifting from local events to community support (Do312), Offering hope (and actionable advice) (Joel Klettke), Adapting to changes in their industry (Scott’s Cheap Flights), Addressing common concerns with daily updates (Acorns), Acknowledging the situation without dwelling on it (Orbit Media), Supporting artists and the music industry (StubHub), Giving advice based on experience (Trello), Sending a message from leadership (All Community Events), Combining brick and mortar with online orders (Fleet Feet), Creating a newsletter to support employees (Lost Lake), Sharing opportunities to support each other, Offering advice that they’re uniquely qualified to give, Acknowledging that what’s going on is uncertain — but we’re all going through it together. Are you a parent or guardian teaching students about money at home? … Part of Support for businesses and self-employed people during coronavirus Guidance Payment deferral or deregister from money laundering supervision due to coronavirus (COVID-19) The newsletter is full of stories, recipes, and activities to bring joy and humor to a hard, uncertain time — and brings people together while we’re physically apart. 2. What Do312 gets right: Do312’s website and newsletter highlight events and places in Chicago — which is hard to do when people have to stay home and venues are shut down. Ticketing platform StubHub knows that their audience is interested in supporting live music — so rather than staying silent, they highlight both “mood-lifting” live streams and organizations accepting donations to help the community. Sharing relevant expertise (Principal) Subject line: Things feel uncertain. It might not be well-received by every audience, but Andy Crestodina of Orbit Media knows his subscribers — and knows that people are already swamped in emails about COVID-19. It’s harder (and more important) than ever to find the balance between empathy and humanity, and pushing a sale — Emily from Aggregage gets it right by sharing how their solution can help businesses facing a difficult decision, and how it’s working for current clients. Don’t try to profit FROM the Coronavirus. Apply now for the $450 Coronavirus (COVID-19) Test Isolation Payment via the Department of Jobs, Precincts and Regions website. Sign up for regular updates on your consumer rights, personal finance and product safety. If your client pays you right after the first email, then great! What All Community Events gets right: All Community Events is a Chicago-based events company that produces local fun runs and distance races — two things that have been put on hold during the COVID-19 lockdowns. You’ve got this. 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