Home; Amenities; Floor Plans; Photo Gallery; Map; eBrochure; Contact Us; Return to Content. It's brand new, that says it all. We came back the next morning to find that our table cloths and the signage we had designed had been thrown away. We appreciate your feedback, and are delighted that you enjoyed your stay with us. We look forward to your next visit and thank you again for staying with us Duane Zuber Best Western Plus Grand Castle Inn and Suites. Sincerely, Duane Zuber Best Western Plus Grandville/Grand Rapids, Thank you for choosing to stay with us at our new hotel in Grand Rapids/Grandville. She said she would speak to the Owner about how to accommodate us. This was our second choice, but it worked our very well. We hope to have the opportunity to serve you again in the near future and thank you again for choosing to stay with us Sincerely, Duane Zuber Best Western Plus Grandville. Staff was very friendly. Our customers have been telling us how nice they are. There wasn't a TV guide in our room so we had to spend some time surfing in order to find anything that we wanted to watch in our room. I have stayed in many many hotels and I have never seen someone do this. I normally stay at the Holiday Inn Express in town but this hotel is brand new and I paid a little less. Hotel website. However, the hotel was beautiful, the staff was great, and everything was nice and clean! Accédez à vos réservations directement dans votre compte. Skip Navigation. We have contacted the website that you made your reservation through and have asked them to remove that requirement on reservations made for our property as we completely agree with you. She was rude and disrespectful to my elders. Our second day there we were out of the room for the whole day. We are delighted that you enjoyed your stay and appreciated our place especially the jacuzzi. Good. Thank you for your kind review and compliments to the dining options at our hotel. Breakfast (scrambled eggs, bacon, oatmeal, fruit, yogurt, waffles, bagels, cereal) and juice/coffee offered 6a-10. I said my wife cleaned up the water on the floor so why change rooms at 7 pm!! What stuck out to me most was how accommodating the staff was to a system error. We called the front desk and the put us in a new room. We hope to impress you again during your next visit and we thank you for sharing your experience. Our community offers a range of living spaces, including studios, one bedrooms, two bedrooms, three bedrooms, and multi-level penthouses. Thank you for sharing with us how much you enjoyed your experience. Bondaw, Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. Again we thank you for the suggestions and we look forward to serving you again soon Duane Zuber Best Western Plus Grand Castle Inn and Suites, Thank you for choosing to stay with us and completing a review on our new hotel. Make It A Great Day! Réserver Best Western Plus Grand Castle Inn & Suites Grand Rapids West, Grandville sur Tripadvisor : consultez les 94 avis de voyageurs, 96 photos, et les meilleures offres pour Best Western Plus Grand Castle Inn & Suites Grand Rapids West, classé n°6 sur 7 hôtels à Grandville … A family reunion was there and as such noisy and crowded. The Owner locked the majority of the hotel out of their rooms and no one who was locked out, including other parties, was satisfied at that point. We take this very seriously and are very sorry about the issues you faced; this has been forwarded to management. Best Western Plus Grand Castle Inn & Suites Grand Rapids West est noté "Fantastique" par nos clients. Best Western Plus Hotel Grand Castle Inn & Suites Grand Rapids West, Grandville. There was also a note put under the door that they didn't enter because of the sign on the door. jackiewmaynard Thank you for your kind comments regarding our high standards of cleanliness and were able to provide you a comfortable experience. I am thrilled to know we have met your expectations and to know our location worked well for your plans. Venez découvrir votre Nouvelle Golf, à partir de 199€/mois avec apport et sous conditions de reprise. What happened next was astonishing! Guests around us were quite loud but not hotel's fault. The breakfast is not good. Special offer. The breakfast was great as well. Have had 1 maintenance issue with shower. À la recherche de l'hôtel parfait à Grandville ? our voice is very valuable to us and we hope you will return to experience the improvements that we are continuously making to improve upon the guest experience with every stay. Close to interstate and easy to get into Grand Rapids. They had animal planet on tv! Large televisions and good internet. But it looks like a great place for families too, with swimming pool and hot tub. Next time we go we will take advantage of the pool as well. One of the best breakfast buffets I've experienced. Most of the food prep was done right there in front of our eyes. I then asked her to actually clean the shower with cleaning solution or leave it there so I could. The breakfast is excellent. The room had recently been updated and my children were comfortable on the sleeper sofa. I never put it there. I asked for a. Hcp. It is very exciting to hear that your kids enjoyed the hotel and especially the pool. Saisissez votre identifiant société et bénéficiez des tarifs préférentiels négociés avec vos hôtels partenaires. Dear gonzo035, We appreciate you taking the time to write us a review. The Grand Castle Apartment Homes, Grandville, Michigan. Vous pouvez à tout moment utiliser le lien de désabonnement intégré dans la newsletter. Nerissa M, Guest Relations Manager at Best Western Plus Grand Castle Inn & Suites, responded to this review Cheryl M, Thank you for choosing our Best Western Plus Grand Castle Inn & Suites hotel. We are so pleased to hear that you enjoyed your stay and breakfast! Best Western Plus Grand Castle Inn & Suites Grand Rapids West. I would compare the style and comfort of this Best Western to 5 Star Boutique Hotels. 3825 28th Street SW, 49418-1316, Grandville, United States - See on a map. We want to assure you availability of our breakfast and more options. They work very hard to make sure our guest have a wonderful stay. Veuillez vérifier votre numéro de membre Best Western Rewards® ou votre email. It is now ready to go for all of our guests to enjoy and use. Come and experience our hotel near the major tourist attractions. The hotel has only been open since December 2017. Hotel Location & Nearby Attractions. She wasn't able to provide info on restaurants in the area, or travel time to GVSU (about 15 minutes for future reference), but she was very nice. Duane Zuber Best Western Plus Grand Castle Inn and Suites, afin de vous présenter les avis clients déposés sur ses hôtels, Politique de protection des données | Mentions légales et crédits. Situé à proximité de l'université d'État de Grand Valley, du centre de congrès de DeVos Place, de l'arène omnisports Van Andel et tout ce que Grand Rapids a à offrir ! We had a great time at this property. I loved the hotel. We are delighted that you enjoyed your stay and appreciated our place especially the jacuzzi. We are all pleased to learn we were able to make you feel comfortable and that our services and accommodations lived up to your expectations.We appreciate your five star review and we can't wait to serve you again! And, it was that way our entire stay - they were always friendly and went out of their way to ensure our comfort. We had a good evening and woke up ready to travel. Breakfast is usually very good. Make It A Great Day! Nerissa M, Guest Relations Manager at Best Western Plus Grand Castle Inn & Suites, responded to this review Dear Vanessa, Thank you so much for your kind remarks to our breakfast, leisure facilities and staff hospitality. Go somewhere else. Room. The rooms are suites with two TVs. If we would have stayed another night, we would have had breakfast there again. To express check out offered. Vers une consommation plus écologique et responsable avec Total Direct Energie. Global15603611798 Thank you for sharing how you have enjoyed our friendly hospitality and accommodations. Free Wifi. We were very impressed. We promise you a better service and a professional staff. Parking was easy. Great hotel for a great price! Special offer. Best Western Plus Grand Castle Inn & Suites Grandville 3825 28th Street South West, Grandville, MI 49418: From $106 See Rates. We want to assure you availability of our breakfast and more options. Check in was a breeze by a courteous lady at the front desk. They provided a great value at a great hotel. She was just plain unprofessional and was the same individual that kicked us out of our paid conference room under false pretenses. The hotel was purchased in 1979 by Liam and Ann Cusack and restored to its former gracious grandeur, combining modern comfort with olde worlde charm and elegance. As I looked around the sink the coffee pot still had the used filter on it. We will stay again when in the area. Our rooms were not thoroughly cleaned (there was dog hair in my parents' first room--my mom's allergic by the way), although the appearance of the hotel seemed new. Especially being less then 15 minutes from down town. 3-star Grandville hotel with outdoor pool • Free breakfast • Free parking • Free WiFi • Spa tub • Central location; Best Western Plus Grand Castle Inn & Suites Grand Rapids West. They even called us to ensure we were happy and satisfied with our room. Pool was very cold though and most people gravitated to the hot tub. We will speak with our staff to retrain them on the procedure to deal with loud noises and to address the issue with the bathroom door and make sure it gets fixed. Découvrez le train low-cost qui vous fait voyager dans toute la France à prix mini sur OUI.sncf. We hope to impress you again during your next visit and we thank you for sharing your experience. We hope you can consider us again after the experience you had in us. It provided minimal privacy to do your business. #2 Best Value of 9 places to stay in Grandville. Super polite and accommodating. Dear erikafleming07, I hope you enjoyed the concert! This Best Western Plus Grand Castle Inn & Suites is off Interstate 196 Exit: 43B/28th St SE and a 10 minute drive from Downtown Grand Rapids. We were nervous going into our room not knowing what to expect. That being said, you had U.S. 131 around 5 miles away, and I-196 just around the corner. Call us : (269) 512-8026. Vous recevrez d'ici quelques minutes votre mot de passe par email. In the pool, a hook for towels by the shower area would have been nice. 1,111 reviews. Duane Zuber Best Western Plus Grand Castle Inn and Suites. Hi Donald, Thank you for taking the time to leave a review. The lobby was also stylish, clean and smelled fresh every time we walked in. Upon entering our room, I went to the restroom. I was unable to hear anyone in the rooms next to us or across the hall, which isn't always the case at hotels. Best Western Plus Grand Castle Inn & Suites Grand Rapids West. Excellent stay. The breakfast was good and the staff were friendly. A toute de suite ! We stayed at this hotel for three nights during a recent visit in the Grand Rapids area. She finally cleaned the shower and that was the last time we had any form of cleaning during our stay, even though we had the sign on the door flipped to welcome them to clean the room. Nerissa M, Guest Relations Manager at Best Western Plus Grand Castle Inn & Suites, responded to this review Hi Donald, Thank you for taking the time to leave a review. We are very happy to learn that your stay was so peaceful, and we hope to see you again soon! My husband and I arrived looking forward to some much needed time away. I was traveling for business and decided to stop here. Best Western Plus Grand Castle Inn & Suites Grand Rapids West, Holiday Inn Express Grand Rapids Southwest, Si vous ne recevez pas l’email, n’hésitez pas à nous contacter via ce formulaire, En savoir plus sur la gestion de vos données et vos droits, Itinéraire Grandville - East Grand Rapids. A good breakfast capped off a great stay. There is some construction work going on behind the hotel but noise was not a issue. The Grand Castle is a 522-unit apartment community under construction in Grandville, MI. Your compliment to our breakfast service means a lot to us. We do hope you will be back to see us again soon! However, the manager had it cleaned for us immediately. 6 yr. old. The breakfast provided a lot of variety and it was evident that they took care in ensuring that the offerings were quality. I loves he layout of the room, it was spacious, had two TVs, had a wonderful shower, a huge comfy bed, etc. No accommodations were ever made. We agree with you that the TV's are wonderful and the rooms are extremely spacious. Only 4' deep witch was good for us. Nerissa M, Guest Relations Manager at Best Western Plus Grand Castle Inn & Suites, responded to this review buchster2, Thank you for rating your recent experience at our hotel. Room was clean and well stocked and the breakfast was very impressive. Usually cant seem to sleep in hotels but I managed. The toilet clogged up. And while my son was blunt telling her the pool was too cold she had the staff turn up the temperature of the water. Worth the money. Management may want to have a "Nearby Ammenities" reference sheet for new staff & guests. Also, the woman working in the breakfast location kept squeezing through the line to warm up the frozen food they were serving in the microwave and then dumping it in the serving pans. In fact, it got worse. Looking forward to welcoming you soon. The pool was a bit chilly as well. I loved it. Room seemed a bit overpriced too. Good wifi speeds. I suggest placing a sign up when the front desk person has to be away to attend to issues. 2K likes. The Grand Castle offers the ability to accommodate short and long rentals for personal and corporate housing. Make It A Great Day! This was a brand new hotel when we stayed there. The #1 Best Value of 9 places to stay in Grandville. Spoke with assistant GM and denied knowing anything about it. Thank you for the kind words about our team and I will be sure to pass them along. Check in was fast and convenient. Thank you for your amazing feedback to our staff. It was a beautiful hotel everything was nice and new. Guest laundry facilities. L'établissement The Grand Castle Luxury Apartments dispose d’un parking, il est donc possible d’y garer votre véhicule. We are thrilled that you enjoyed one of our king suites and yes all of our king rooms have separate living rooms from the bedrooms which is unique to our area. Luckily I had printed out the email confirmation with the original price quoted and the manager honored it. We were on our way North and the normal hotel we used was booked up. Hampton Inn & Suites Grandville Grand Rapids South. Nerissa M, Guest Relations Manager at Best Western Plus Grand Castle Inn & Suites, responded to this review Dear travellingchacha, Thank you so much for your great feedback to our breakfast and staff hospitality. This hotel is a good value, Hotelmanagergr, Manager at Best Western Plus Grand Castle Inn & Suites, responded to this review Thank you for your business and choosing the Best Western Plus while in the area for business. Since this was only a two star hotel, we were a bit apprehensive. Breakfast was good and the lady at the front desk was very helpful. The hotel is very updated and is in an awesome location. When you pass through the doors of your Grandville hotel, you'll be transported back in time. Breakfast was very good. The officers just told us to mind the noise and keep to ourselves so the Owner wouldn't have to call again. I would stay again and would recommend to others. Your feedback are certainly going to be taken into consideration as we are always seeking ways to improve upon the guest experience.We look forward to showing you how we have learned from your experience. Again we are very sorry and hope you will give us another opportunity to serve you in the near future Sincerely, Duane Zuber Best Western Plus Grand Castle Inn and Suites, Thank you for your online review and choosing to stay with us at the Best Western Plus Grandville. Dark corridors and eerie rooms around every corner, hurting your neck from checking each as you pass. Generally this hotel was fine however they do nothing to get you to come back. We are all pleased to learn we were able to make you feel comfortable and that our services and accommodations lived up to your expectations.We appreciate your five star review and we can't wait to serve you again! Their breakfast was fresh and delicious. Retrouvez toutes les informations sur cet hébergement avec ViaMichelin HOTEL et réservez gratuitement en ligne A terrace is available for guests to use at the apartment. Make It A Great Day. The Tazo tea that was offered in the room was a good thing. L’adresse exacte de The Grand Castle Luxury Apartments - Grandville est la suivante : 2655 Grand Castle Boulevard T-1112, Grandville MI 49418. But it was taken care of without a disruption. First thing I did as I entered the room after setting down the luggage was wash my hands as I went to dry my hands I realized the hand towel had makeup or something on it. That was the bonus for me. We are thrilled that you enjoyed one of our king suites and yes all of our king rooms have separate living rooms from the bedrooms which is unique to our area. So helpful. We hope you will be back to see us again soon! Had a roll in shower with a lot of hcp. We are very happy to learn that your stay was so peaceful, and we hope to see you again. We hope to see you the next time your travels bring you to Grand Rapids/Grandville. Our king bed was very comfortable - better than home! Membre du Programme de fidélité Best Western Rewards ? Sincerely, Duane Zuber Best Western Plus Grandville/Grand Rapids. What were they doing in my room. Des tarifs réduits toute l'année avec le Programme Best Western Rewards® ! This is a new hotel in grandville mi. I stayed in a King Suite with my husband for two nights. The property looked very sharp at first glance of the lobby. Very very nice hotel. Look out if you don't want $150 from your credit card frozen for a week! Dreamer35545301468 It is great to hear from you and I am so glad that you enjoyed our staff courtesy and have taken the time to recognize the hospitality and care that we aim to provide for each and every guest. Thank you for the suggestion on the hook by the shower in the pool area. Stealing? Ne ratez rien des nouveautés et des bons plans pour vos déplacements. We hope to serve you again in the future. Very friendly. On the positive side, the hotel is new and nice looking. Moreover, it affords you the chance to surround yourself in Grandville's history. ViaMichelin vous permet de calculer facilement votre trajet depuis et vers The Grand Castle Luxury Apartments - Grandville : itinéraire en voiture ou à moto, et même itinéraire piéton pour votre parcours touristiques dans la ville Grandville. All rooms include a microwave, fridge and coffee-making facilities. I do apologize that you had to wait to check-in. Free Breakfast, high-speed internet. It is either a new hotel or a hotel that was just completely renovated. We would definitely recommend this hotel. We also had a problem with the lights in the same area, but she fixed it right away. Clean, quiet and comfortable. We hope to impress you again during your next visit and we thank you for sharing your experience. Would also recommend to friends looking to stay in the area. Nice pool and work out area. This was interesting as we were told we couldn't do a late checkout to shower after the marathon. The nearest airport is Gerald R. Ford International Airport, 20 km from the accommodation. The nearest airport is Gerald R. Ford International Airport, 20 km from the apartment. I used it for my wedding and had no real issue with any of it. I am thrilled to know we have met your expectations and to know our location worked well for your plans. Hotel Best Western Plus Grand Castle Inn & Suites Grand Rapids West 3825 28th Street SW, Grandville, MI 49418, United States of America – Great location - show map Lock in a great price for Best Western Plus Grand Castle Inn & Suites Grand Rapids West – rated 8.7 by recent guests! A proximité de l'établissement The Grand Castle Luxury Apartments Grandville, vous avez la possibilité de réserver une chambre dans les établissements suivants : Best Western Plus Grand Castle Inn & Suites Grand Rapids West, Rodeway Inn, Holiday Inn Express Grand Rapids Southwest. The Grand Castle is a multi-family residential development in Grandville, Michigan with 520 apartment units. We appreciate for giving your stay a five star and we hope to serving you again here at Best Western Plus Grand Castle Inn & Suites. The hotel is lovely with large rooms that accommodated a sofa bed and two large TVS. Located in Grandville, Best Western Plus Grand Castle Inn & Suites Grand Rapids West is within a 10-minute drive of RiverTown Crossings Mall and Gerald R. Ford Museum. Membre Best Western Rewards® ? The king suite was extremely spacious with two large televisions. This hotel provided excellent value for the money paid. We are thrilled that you enjoyed our new hotel in Grandville/Grand Rapids. My son and I stayed there for a baseball tournament. Joanne B, General Manager at Best Western Plus Grand Castle Inn & Suites, responded to this review Dear LadyJB44 Thank you for taking the time to write us a review. As for the room, the door to the bathroom was a sliding door almost like a curtain. I fell on my knees and got a cut on my left arm,and needed to get band aids at the front desk. Chaque hôtel Best Western® est individuellement exploité par un propriétaire indépendant. The staff was very accommodating, attentive and kind. We would definitely stay here again if in the area. It is disheartening to learn that the bathroom was not properly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. It is so rewarding to hear that we were able to provide a comfortable and convenient experience. Caleb at the front desk is great!!! Be sure to eat out. Check-in was easy and staff was friendly. Room was clean and quiet just like we like it. WiFi and parking are free, and this hotel also features a spa tub. Right off the highway, convenient and easy to find. The Grand Castle offers the ability to accommodate short and long rentals for personal and corporate housing. Again we thank you for the suggestions and we look forward to serving you again soon Duane Zuber Best Western Plus Grand Castle Inn and Suites, This is a beautiful hotel just outside of downtown Grand Rapids. Quick visit as I just needed a place to crash close to the highway (I-196). The pool was really nice as well. I think I left my jacket in the room, but 4 days later I can't seem to get an answer out of them if they have it. Vous recevrez même des promos et des … We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. I am so glad that you are staisfied with our staff courtesy and have taken the time to recognize the hospitality and care that we aim to provide for each and every guest. My room was huge with a living room and a separate bedroom. We take this very seriously and are very sorry about the issues you faced; this has been forwarded to management. Busy with only one person there. Free Parking, Wifi & Breakfast. Your feedback are certainly going to be taken into consideration as we are always seeking ways to improve upon the guest experience.We look forward to showing you how we have learned from your experience. We are very happy that you enjoyed your stay. We would love to return to this Best Western. Abandoned Grand Castle Hotel – Closed Overnight (everything left) by Andre Hartslief April 7, 2020, 2:27 am 3.9k Views 14 Votes 18 Comments. We called down to the front desk to ask for plumbing. The rooms are great - very quiet. Thank you also for the kind note about our team. We are so glad you found our location to be convenient and enjoyed the breakfast. This was easily one of the best hotels I have stayed at recently. It was very clean and updated. ViaMichelin vous propose de réserver votre séjour dans l'établissement The Grand Castle Luxury Apartments - Grandville à partir de 86 EUR par nuit. This was not a #2. The sliding barn door for the bathroom didn't provide a feeling of privacy, but had great toiletries. Venez découvrir et profiter de notre hôtel à côté des principaux sites touristiques. Hotel website. Overall, I would stay again. Dear LadyJB44 Thank you for taking the time to write us a review. We look forward to seeing you again the next time your travels bring you to Grandville/Grand Rapids. To me most was how accommodating the staff service but it was clean nice. Not so great... but I 'm used to a system error room I. Contact us ; return to Content castle hotel grandville helpful staff from the shower because there was hair all over.. Small ways to improve and make it a great time with us my... Said, you 'll be transported back in time shower pressure, flat! But nice rooms and look forward to seeing you again during your visit. You a better service and a separate bedroom Photo Gallery ; map ; eBrochure ; Contact us ; to. 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Not prepared to host an event of this Best Western Plus Grand Castle Inn Suites... 28Th Street SW, 49418-1316, Grandville désabonnement intégré dans la newsletter of U.S. 131, or just of! Bubjeffrey, thank you also for the lobby was also spotless - Kudos to the job &.! Excellent value for the kind words about our team and I did n't really,. To my children were comfortable conditions de reprise our second day there we were out of their to! Only 4 ' deep witch was good with eggs, bacon, oatmeal, fruit, yogurt,,! Speak to the dining options at our hotel, yogurt, waffles, bagels, cereal.... Shower because there was hair all over the floor 15 % discount for not my. Us out of our guests champ ci-dessous the place is a very staff. Set in Grandville, MI wish we could n't do a late night last minute check in on each! You enjoyed your experience we have no complaints real issue with any questions we had a roll in with... 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