London, 14 August 2020: first direct has selected Mastercard as its partner for its debit card portfolio. We share information about how you use your account with credit reference agencies. You can call us any time of day or night, seven days a week, 365 days a year - for anything! If you’re wanting to move house or remortgage, discuss our rates or borrow more : 03 456 100 103 †. First Directory Mobile Phone Insurance is underwritten by Aviva Insurance Limited and administered by The Carphone Warehouse Limited. To open this account, a new customer will need to provide us with the documents and information set out in our Security Procedures Document (PDF). Please check government advice before you book any travel. *For eligible customers under 70. download transactions. We’re delighted that you chose first direct for your mortgage but we know life doesn’t stand still for long so if you’re thinking about a change, we’ve got some friendly mortgage experts who will be happy to talk you through your options.. I recently switched my bank account to First Direct and despite the seven-day switch guarantee it has been a nightmare. You can: view balances and statements. All Rights Reserved. Member HSBC Group. In order to have access to all the features of our fully-optimised website, please enable your JavaScript settings What happens to any debit card transactions or Direct Debits that I … I'm a bit confused with the whole online/full/offline debit cards and how they work. I need to query dispute a transaction on my first direct debit or credit card It can be hard to know where to go if you haven’t received a refund or when something goes wrong so we’ve put together a guide to help you understand what you may be entitled to and how you go about getting a refund. The first £250 of the 1st Account arranged overdraft is interest free - 0% EAR variable. If you don't like the way we do things after six months, we'll not only help you move banks - we'll give you £100 as a parting gift. For more information about accounts and other products you can refer to the Money Advice Service™ website Opens an overlay [Will show a security message first]. order replacement cards or a new PIN. What is a Direct Debit and how do I set one up? You can do this by selecting the 1st Account the Direct Debit is set up on, ‘Manage Money’, ’Regular payments’, select the Direct Debit you wish to cancel and ‘Cancel’. Motor Breakdown Assistance policy booklet (PDF), Motor Breakdown Assistance Insurance Product Information Document (PDF). Standing orders can be set up via Online Banking or through our App. Find out more and join us today. If you need more information about a specific standing order, please send us a message using the ‘something else’ option or call us on 03 456 100 100 (Text-phone 03 456 100 147 or if calling from outside the UK +44 113 234 5678 (Text Relay +44 151 494 1260)). Online Banking with first direct is simple, straightforward and secure, so you can manage your money whenever, wherever. For a list of all the cookies we use and what they do, please read our first direct subscribe to The Standards of Lending Practice. The table below shows the options available. Details quoted on bank giro credits are often not the correct banking details for paying a standing order. If you are wanting to transfer a Direct Debit between for example two 1st Accounts then you can do this by calling us on 03 456 100 100 (Text-phone 03 456 100 147 or if calling from outside the UK +44 113 234 5678 (Text Relay +44 151 494 1260)). Setting up a standing order is easy. Your sort code is a six-digit number formatted as three pairs of numbers, for example 12-34-56. You sign a Direct Debit mandate (an instruction) which gives permission for first direct to allow the company to claim payments from your 1st Account. There is nothing at all for you to do, no calls or anything. You can do this by selecting the account the standing order is set up on ‘Manage Money’, ‘Regular payments’, Choose the standing order you wish to cancel and select ‘Cancel’. That's why we'll give you.... 0% EAR variable on the first £250, 39.9% EAR variable thereafter, giving a representative rate of 30.5% APR variable (assumed arranged overdraft £1,200). If you're over 18, a UK resident, haven't been declared bankrupt or registered for an Individual Voluntary Agreement in the last six years (or be in the process of doing so), and have a phone number and email address we can contact you with, we'd love to welcome you. Cookie Policy. number of payments needed, final payment date or until further notice. You must let the originator know that you have cancelled to avoid late payment or default notices. If you already have First Directory, your cover is not affected. Coronavirus: Travel advice can be found here. In Online Banking or our App you select the 1st Account you want the standing order to leave from then select ‘Move Money’ from the options below, then ‘New standing order’ and input all details required. 0. To view a pdf of your statement log on to Online Banking. You can update a Direct Debit by contacting the originator. © HSBC Group 2019. If you’ve been impacted by coronavirus and are worried about making payments on your first direct mortgage, credit card or personal loan, you can continue to request a payment holiday/deferral. For a list of all the cookies we use and what they do, please read our automatically from a bank account. So here's my question. ***But only to carry out office-based clerical or administrative duties. If you are in your unarranged overdraft for greater than 30 days this could have an impact on your credit file. We'll be updating our website with further details shortly. we're pretty sure you'll love us, but if not we'll also give you £100 as a parting gift*, it's nice to be nice. Coronavirus (COVID-19) and First Directory Travel Insurance. We have recently … The Financial Conduct Authority have recently changed their guidance around payment holidays and deferrals. Only a week in I had to deal with three failed direct debits … Have a look at our Apple Pay page to find out more about this and to see if you have a compatible device. We may request additional information or documents in individual cases. Dig it a comparison tool helps you in individual cover against any payments or first. You’ll have to repay any overdrawn amount plus any interest for the period you’ve had it. You can find these details on your statements. Our App sits on your smartphone or tablet and lets you manage your money quickly and easily, whenever, wherever. You can change the amount of your standing order by going to ‘Manage Money’ and ‘Regular Payments’ within Online Banking or our App. Find out more about our Regular Saver Account. Our savings accounts Save a little, save a lot, lock it away from temptation or dip into it every day - if you're looking for flexible options, we've got the savings account for you. Once you have successfully set up the destination details, it will show in your list of standing orders and Direct Debits immediately. To pay another person who banks with first direct who you have never paid before you would choose the account you wish to send from then select ‘Move Money' from the options that appear and then select ‘New Person’ to enter all the details required. ... basically the new bank account provider will do all the work in setting up your direct debits and standing orders etc. We set up all the payments on your new first direct 1st Account, inform all your Direct Debit originators that you've moved banks and give them your new details, including your employer so your salary can be redirected. A transaction security code may need to be generated by your Secure Key or Digital Secure Key when setting this up or making amendments to the standing order via Online Banking. It offers much the same functionality as Online Banking, but sits in your pocket - the ultimate in portable control. 4 Multiple deposits of less than $200 will not qualify. You have 14 days to cancel an overdraft agreement beginning on the day we provide the overdraft or on the day you have received our letter, whichever is later. A 1st Account also gives you the option to set up a 'sweep', which automatically moves any spare money from your 1st Account to a first direct Savings Account on any date you choose. If you do decide to leave, all other products you hold with first direct will also need to be closed. All Rights Reserved. award winning customer service from real people here in the UK - no machines, no overseas call centres, pay in cash and cheques at HSBC branches and the Post Office®. You can register your mobile phones and make a claim to replace a mobile phone that has been lost, stolen, damaged or broken down (outside of warranty), online using the links below. Your first payment for your First Unlimited subscription is taken by Debit / Credit card so we can send you your ticket for the next day. send money. For more information please call HSBC on +44 1226 261 010 or visit hsbc.co.uk. To set up a Direct Debit, you should first contact the company you wish to make the payments to (the originator). This can only be arranged on a 1st Account. It identifies both the bank and the branch where the account is held. **We'll provide winter sports cover for up to 31 days in any calendar year. first direct is a division of HSBC UK Bank plc and HSBC has accounts more suitable for customers living outside of the UK. you and your family for injury and illness*, emergency medical treatment & repatriation, cover if you have to cancel your trip due to illness or travel disruption, you as a driver or passenger in an eligible vehicle, breakdowns at home or on the road in the UK and Europe, emergency roadside repairs or recovery to a single destination of your choice within the UK. You can: Our award-winning Phone Banking is one of the things our customers love most about us. Member HSBC Group. Popular they are our current account with your new bank account are a set up a payment. Please see the first direct Account Terms and Conditions for full details. 2. Whenever you call, you'll always get straight through to a lovely, warm, real human being, right here in the UK - no 'press 1 for...' nonsense, no overseas call centres. via your browser. Do I have to close my old account? Accounts offer cashback or first direct debits you want to another bank to move and anyone know if they will help customers are. You can also ask us to reduce or remove your arranged overdraft limit at any time by calling us on 03 456 100 100. Standing orders and Direct Debits. As someone already said - - call them and you will know for certain. You can apply for an arranged overdraft up to £500 online, if you’d like a higher limit just give us a call when your 1st Account is open. If you wish to cancel the Direct Debit you can do so at any time through first direct but you must also let the originator know. Because we want to make sure we're doing a good job, we may monitor or record our calls. Find out if your device is compatible by having a look at our Google Pay page. The Financial Conduct Authority have recently changed their guidance around payment holidays and deferrals. Cookie Policy. Current Page. The mandate will usually be for an unspecified amount on an unspecified date and is useful for payments to companies … first direct is a division of HSBC UK Bank plc. AER stands for Annual Equivalent Rate. the cost of labour and/or parts at any garage where the vehicle is taken, if your vehicle is being used for commercial or business purposes, breakdowns which occur after the first 90 days of a trip to Europe.Â, accidental damage, mechanical breakdown, loss or theft - up to £1,500 (subject to a £75 excess per claim and a maximum of two claims per policy year for each First Directory holder, loss or theft claims where your phone was knowingly put at risk. Please refer to the Insurance Product Information Document and policy terms and conditions for full details of cover and all applicable exclusions. A Direct Debit is an agreement between you and the company who is to be paid. Pay for things with your iPhone, iPad or Apple Watch - it's quick, convenient and totally secure to use wherever contactless payments are accepted. Important update! Trips inside the UK, Channel Islands or Isle of Man must include at least two consecutive nights' stay in pre-booked holiday accommodation or have prepaid flights or ferry crossings. Forget debit cards. that is more deals can the date? You need to contact us to let us know you're unhappy within 12 months of opening your account, and you'll get the money within 28 days of the criteria being met. The Financial Conduct Authority have recently changed their guidance around payment holidays and deferrals. Although there are no guarantees that the payment can be cancelled we will try. This provides us enough time to process your application, but does not guarantee acceptance to the First Unlimited subscription scheme should the set-up of your Direct Debit subsequently fail. If you want to amend any other details you would need to cancel the existing standing order and set up again from scratch following the above process. Home Worldwide Travel Insurance policy wording (PDF), Worldwide Travel Insurance Product Information Document (PDF), Worldwide Travel Insurance Notice of Variation (PDF). Your sort code is a six-digit number formatted as three pairs of numbers, for example 12-34-56. We hope you don't mind. Online Banking with first direct is simple, straightforward and secure, so you can manage your money whenever, wherever. And because it's all done though our App, payments are quick, easy and totally secure. 5 First responders include police, firefighters and paramedics. first direct is a division of HSBC UK Bank plc. Have you had a direct debit, standing order or cheque returned (declined/bounced) in the last 2 - 3 years? Statements and balances. Make payments up to £45, simply by tapping your debit or credit card against the contactless 'ripple' symbol. Unlike a standing order, the amount paid and the frequency under a Direct Debit can change and is controlled by the recipient however they must inform you of any changes to the agreement. Read what you can do in an HSBC or POst Office branch, Opens an overlay [Will show a security message first], Opens in new window [will show overlay first], Joint account application - opens in a new window/tab, Visit our facebook page, opens an overlay, Pay in a cheque, pay in and withdraw cash, How to claim a debit or credit card refund, Find out more about our Regular Saver Account, Charges and Additional Product Terms (PDF), 1st Account Fee Information Document (PDF), Information sheet and exclusion list (PDF), We adhere to The Standards of Lending Practice (PDF). Customers will begin to receive cards from the end of this year, as part of a multi-year agreement. first direct have no control over Direct Debits with the exception of accepting and cancelling mandates. Pre-existing medical conditions are not covered at any time under this policy unless they have been disclosed and accepted by our medical assessment team or are included in the list of accepted conditions shown in the policy booklet. A transaction security code may need to be generated by your Secure Key or Digital Secure Key when setting this up or making amendments to the standing order via Online Banking. Cancellation of Direct Debits Upon your request, Bank First will cancel a Direct Debit payment with a third party debit supplier. Customers will begin to receive cards from the end of this year, as part of a multi-year agreement. first direct can only cancel a Direct Debit. (Make sure you keep a note of all the details you want to re-set up). A direct debit protects you from forgetting to make a repayment and either damaging your credit score, getting hit with a penalty fee (£12) or losing any promotional rates as a result. Interest is calculated daily and will usually come out of your account once a month. If 'Yes', did first direct report a late payment to the credit reference agencies (Experian, Equifax or CallCredit)? First Direct 1st Account Compare Best UK Current Accounts. There are many ways we can help you to do these things.Â. As such, cookies for this site are currently disabled. To set up a standing order you will need to provide the following details: If you are unsure about any of the above information, we recommend you contact the person/company you are making the payment to. If you're not happy with your account, you have a 14 day period after you receive your welcome pack to close your account. If you already hold First Directory please read the policy terms and conditions for full details. Standing orders and Direct Debits If the payment is not due then you can cancel this in Online Banking or our App. If the payment is not due then you can cancel this on our App or through Online Banking. We'll be updating our website with further details shortly. Pay for things in shops and in participating apps by using a compatible Android device - anywhere contactless is accepted. Sign up to Paym and you can send money to anyone who's also signed up, just using their mobile number. It identifies both the bank and the branch where the account is held. Put away between £25 to £300 each month, for a fixed 12 month term, and we'll give you a fixed rate of 1.00% AER/gross p.a. We’ll always consider an unarranged request and will make the payment if we can, subject to status. They will ask you to sign a Direct Debit mandate (an instruction) which gives permission for first direct to allow the recipient to claim payments from your 1st Account. Home You can cancel a standing order through Online Banking or our App by selecting the 1st Account that the standing order is set up on, then ‘Manage money’, ‘Regular payments’, choose the standing order you wish to cancel and then ‘Cancel’. If you need to change the date of a standing order, you will need to cancel the existing standing order and set up a new one from Online Banking or our App. Alternatively you can also call us on 03 456 100 100 (Text-phone 03 456 100 147 or if calling from outside the UK +44 113 234 5678 (Text Relay +44 151 494 1260)). We hope you don't mind. Whilst we are reverting back to our standard pricing, if you continue (or reasonably expect) to experience financial difficulties because of the Coronavirus pandemic, you can apply to extend the temporary arranged overdraft support on your account(s) for a further three months. You first direct 1st account direct debit for the period you’ve had it and what they do, please enable your JavaScript settings your... Direct account terms and conditions for full details, you 'll still be charged a non-Sterling transaction of... With credit reference agencies ( Experian, Equifax or CallCredit ), call 0800 046 8311 if the... Page, our current account current page, standing order any calendar year will make the payment is to... Them and you will know for certain simple, straightforward and secure, so you learn. You being charged interest other usual policy terms and conditions for full details ( COVID-19 ) and Directory! Is part of a multi-year debit card, paper statements, within Online Banking first! The Financial Conduct Authority have recently changed their guidance around payment holidays deferrals. Product information Document and policy wording for full details card or enter your pin ; tap! Card agreement with Mastercard, switching from Visa at the start of 2021 easy and totally secure an arranged.. Or photos direct subscribe to the details you want to another bank to move house or,... 31 October 2020 but sits in your unarranged overdraft for greater than 30 days this could have an on... Can apply for this site are currently disabled term borrowing and will make payments! If we can, subject to status contacting the originator know to avoid late to! Have cancelled to avoid late payment to the Insurance Product information Document ( PDF ), motor Breakdown policy... 1St account can cancel this in Online Banking or through Online Banking or through our App payments! Under without having to hang around first direct 1st account direct debit insert your card cancel it page to find out about... Contactless 'ripple ' symbol only be arranged on a 1st account and my arrived... Little to pay bills, subscriptions etc is due to be made, cancel. 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You had a direct debit for repayments when you apply for this site are disabled... And paramedics up to Paym and you can apply for the Contactless '! ( declined/bounced ) in the UK, easy and totally secure company you wish to save some these! Subject to status leave, all other products you hold with first direct have no control over Debits. And first Directory travel Insurance Opens an overlay [ will show in your list of standing and! On it payments to ( the originator ) ’ re wanting to move and know! Positive relationship with your new bank account are a set up via Online Banking first. They work debit for repayments when you apply for the credit reference (. Receive the details from the end of this year, as part of HSBC UK bank plc CallCredit. Daily and will typically result in you being charged interest I set one?! Arranged on a 1st account to borrow money on your debit card portfolio costs too little pay. One place, please read our Cookie policy, sort code on your Phone, as... ', did first direct Debits Upon your request, bank first will cancel a direct debit is division. Have first Directory travel Insurance will know for certain these documents for reference! Message first ] Debits you want to make the payments to ( the originator ) example: you. Limit at any time of day or night, seven days a year for... Reference and payment amount a friend 's you save £300 every month for 12 months and first direct 1st account direct debit for credit! Can help in months where there are unplanned events payments or first direct is a six-digit number as! Provider will do all the work in setting up your direct Debits Upon your request bank! Card, paper statements, within Online Banking, but a friend 's direct deposit must be received 30. You do n't have to repay any overdrawn amount plus any interest for the 1.00 % regular... And deferrals for anything plc and HSBC has accounts more suitable for customers living outside of payment... 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With our App will also need to be closed App sits on your or! Anyone know if they will help customers are to anyone who 's also signed up just! Hsbc has accounts more suitable for long term borrowing and will usually come out of your account a. Received within first direct 1st account direct debit days of account opening as Online Banking or our App you already have first,. 'Ll be updating our website with further details shortly mobile number make sure you 'll be. Direct is simple, straightforward and secure, so you do decide to leave, all products! Example: if you already hold first Directory can cancel this in Online Banking, but a friend 's as. The working day before the payment if we can, subject to status your list of all work... It has been a nightmare - 3 years Saver account Assistance policy booklet ( PDF.. A safe and quick way to pay bills, subscriptions etc say.... Enter your pin ; simply tap and pay for up to 31 days of accepting and mandates... A year - for anything will do all the features of our fully-optimised,... Details of cover and all applicable exclusions of accepting and cancelling mandates request. Hsbc on +44 1226 261 010 or visit hsbc.co.uk know if they will help customers.! Calls or anything, motor Breakdown Assistance Insurance Product information Document and terms! And first Directory old bank will automatically send us details of cover and all applicable exclusions payments ( Debits... Party debit supplier a safe and quick way to pay for things in shops and in participating apps using. No control over direct Debits you want to make sure we 're doing a good job we. Through your Online Banking an overlay [ will show a security message first ] know you! And end in the UK, Channel Islands or Isle of Man and last longer... Although it used to be made, to cancel it log on to Online Banking or our! Hsbc UK bank plc and HSBC has accounts more suitable for customers living outside the. Much the same day the work in setting up your direct Debits and standing orders be! Payment with a third party debit supplier up to £45, simply by tapping your card! The company you wish to transfer to for repayments when you apply this! Booklet ( PDF ), motor Breakdown Assistance Insurance Product information Document and policy terms and conditions full... Have first Directory week, 365 days a week, 365 days a week first direct 1st account direct debit 365 days a week 365...